Purchase Terms and Conditions
The purchase of our digital products (source code) is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Try before buyIf you are not sure that our product will work for you, you have the options to try our free contact form before purchasing a paid version. This will ensure that you have evaluated the product on your hosting environment and have confidence that it works as claimed. You should also check that your hosting environment meets the requirements.
All transactions for purchase of our products (source code) are made through the payment gateway PayPal and uses SSL/TLS encryption. The payment gateway is safe and secure for using all types of credit cards and debit cards in different countries and your personal details are not stored during this process.
Digital download guarantee
We guarantee that products are of satisfactory quality, fit for purpose, and as described.
If your digital download does not meet these criteria, you have the right to request your digital product is repaired or refunded.
You are entitled to a refund (within 90 days of purchase) in the following circumstances:
- The product description does not match what you received
- It's not possible for us to repair defects
You are NOT entitled to a refund in the following circumstances:
- You changed your mind
- You purchased the wrong product or license (please read the product description carefully)
- Your hosting environment is not compatible (please check the requirements first)
- Unreasonable expectations on response times to your emails
- More that 90 days have passed since your purchase
We will do our very best to respond to support requests within 2 working days (usually much faster).
Please email us stating one of the reasons stated above.
We will respond to your request within 3 business days.
Refunds will be issued using the original payment method within 3 business days.
Service fees changed by the payment gateway will not be refunded (Paypal keeps service fees on refunds).
Delivery of Goods
Your digital product download (and form creator access details) will be delivered to your email address (which is registered in PayPal) within a few minutes of your payment.
If you do not receive the digital product download link upon purchasing, you can contact us with your transaction/payment details to ensure your product is delivered as soon as possible.